Trust and safety

How ScrubHub uses AI

Effective July 21, 2026

AI helps ScrubHub explain concepts, generate practice, and power conversational study tools. It can also make mistakes. AI output is educational support and must be checked against authoritative sources. Dr. Nadi is an AI nursing study coach powered by ScrubHub’s reviewed learning system—not a person or clinician.

Where AI may appear

• Text coaching, patient-story explanations, memory hooks, study summaries, and generated practice questions.
• Personalization of tone, depth, pacing, or examples based on your study profile.
• Dr. Nadi, an AI study coach that can use voice and video. It is not a human, nurse, physician, pharmacist, or clinical instructor.
• Generated comparisons that connect pathophysiology, medication mechanisms, desired effects, adverse effects, nursing assessments, and supportive lifestyle care.

How the Second Brain separates facts from interactions

ScrubHub keeps global clinical knowledge, private learner personalization, de-identified product insights, and avatar presentation separate. When reviewed Second Brain retrieval is enabled, only versioned claims in the published review state can be presented as established knowledge. Retrieved citations come from stored source records. If currently published evidence is not sufficient, Dr. Nadi should say so, narrow the question, or direct the topic to review instead of inventing a citation.

Your notes, performance, questions, conversations, and tutor memories do not automatically become clinical truth and are not automatically used to train or fine-tune a global model. A de-identified interaction signal can enter a review queue, but evidence and attributable human review are required before a clinical claim can be published.

Learner personalization and memory

Long-term tutor memory is off until you turn it on. If enabled, private memory can include study goals, confirmed preferences, questions, explanation feedback, and mastery estimates. ScrubHub labels a tutor inference separately from learner-confirmed information. In What ScrubHub Remembers, you can correct or remove a memory, clear conversation memory, clear personalization, turn long-term memory off, or mark a session “Do not remember.”

Voice and video providers

ScrubHub preserves a legacy LiveAvatar video integration, but new legacy sessions remain unavailable while its provider identity and safety context are being reverified. Tavus may be offered only to authorized pilot learners as a replaceable audio/video interface. ScrubHub remains responsible for tutor authorization, reviewed retrieval, learner-memory choices, usage controls, and deletion state. Tavus is not the canonical clinical knowledge base or learner-memory store.

The first Tavus pilot does not request cross-conversation Tavus memory or recording. Permanent provider credentials remain server-side. No billable Tavus session starts until the learner deliberately chooses a mode and the server confirms pilot access and cost limits. ScrubHub also screens the complete conversation and constructed tutor context before a custom language-model request, limits requests and token usage per session, and suppresses replayed requests. The camera is optional and never required. Text remains available when a provider is unavailable.

What AI cannot do reliably

AI can misunderstand a question, omit a contraindication, use outdated information, generate an imperfect practice item, or sound confident when wrong. It cannot know a patient’s full history or replace a qualified professional.

Never use ScrubHub AI to make a patient-care decision, change a medication, interpret an emergency, diagnose, prescribe, or override your program, instructor, medication label, clinical policy, or official exam blueprint.

Clinical review labels

Visual and mechanism modules show review information. A label such as Draft educational preview means qualified clinical review is still pending. Engineering checks, citations, and a polished interface do not equal clinical approval. Content marked clinically reviewed has completed the review state shown in the product, but still remains educational.

Medication, herbs, and lifestyle support

ScrubHub may compare the goals, evidence, adverse effects, and interactions of prescribed therapy with supportive lifestyle or complementary approaches. These comparisons are for learning. They do not tell anyone to replace, stop, or reduce prescribed treatment. Supplements can interact with medicines and should be discussed with a pharmacist or prescriber.

Your information and AI

• Only provide study information needed for the educational task.
• Never enter patient names, dates of birth, medical record numbers, images, or other identifying details.
• If you deliberately begin an AI voice/video session, the selected provider receives your microphone audio and any camera video you choose to share. A text transcript can be saved to ScrubHub notes only when you select transcript saving; a callback transcript flagged for likely identifiers, secure-exam content, or restricted bulk copying is discarded instead.
• You can decline microphone or camera permission, use text-based study tools instead, delete a saved session note, request supported provider-data deletion, or use the account and memory controls described in the product.

How to use AI well

1. Ask for the reasoning, not just the answer.
2. Compare the explanation with your course text, official blueprint, medication label, or trusted clinical reference.
3. Flag contradictions and ask for sources.
4. Use generated questions to practice—not as recalled or official exam items.
5. Report unsafe, misleading, or confusing output through Feedback.

Questions

Open ScrubHub and choose Feedback for questions about an AI feature or to report a concerning response.